I value the employees who take their time with each customer. I know time is money, but return rate is something you really need to think about, and one way to do this is to make sure each customer finds and gets what they want and need. (Breath!!!) If you do "Make It and Take It Classes" make sure the people taking the class know ahead of time what will be made and approximately what it will cost. Use the internet with a great web site. Check out "The Glass Thimbles" web site. It is great. No I am not an employee, but I am a very satisfied customer of theirs. Good luck!!!