I agree to contact corporate and would request a new machine. Great advice from all. Sweetness will get you farther than being angry. I would ask for someone to come to my house, if they balk at that, is your LA still under warranty. Ask them to replace it or take it back if they can't help you. Then you can look for a replacement and know what questions to ask to investigate your next LA. So sorry, good customer service is so hard to find.