I am so sorry to here about your bad experience at JA's
They just don't know how to make good customer service people any more. You would think with this economy the way it is, those big stores would be begging for good customer service. Nobody should ever have to put up with that crap.... I would go straight to the top with it, and tell them they need to re-train their emplyees at that store, because word of mouth can travel like wild fire.Glad you at least have another JA's you can go to, even if it is farther away, the sad thing is.... Is you shouldn't have to do that. I definately would try and contact The Upper management.