It is too bad that of the thousands of transactions that go well in various stores, it's the one or two that get the most talked about.
That's why it's so important for stores to have customer service that actually serves the customers.
It would be tempting to write up that employee - but then, store policy may make it really hard for her to get a break and she's going to take it for the full amount of time, no matter what.
It does seem, sometimes, that those at the top of some corporations are sitting on their brains - if they have any, that is!
Have any of you been watching "Undercover Boss"?
Should be required of every single honcho that makes these types of decisions.
It must have been an overcharge that got you so frustrated.
Hope your next shopping trip goes better.