Oh gosh. I have been to one Joann's about an hour from here. Two in the Atlanta suburbs and one in Puyallup, WA, and haven't encountered anything amiss. I even tried to use the bathrooms since that horror story was circulating and had no problem anywhere. I guess I just picked the right days to go. I've only had one bad experience in the local Hancock's and that was indirect. The young girl cutting fabric was complaining about the management to the customers!!! She must have gotten her act together because I've seen her there since. But, I am wary every time I go into one of these store.