Originally Posted by MistyMarie
I do like that JoAnns gives a NICE teacher discount. I think that if they didn't do that, I probably would not purchase fabric there. However, I do like their sales and rarely shop there unless I know what I want is on sale.
On a different note, MANAGERS make all the difference. I was treated SO rudely on the phone by the manager once that I called corporate. She had so many complaints that they let her go, so she decided she would start a campaign to get rid of the new manager (because she thought he put people up to getting rid of her!) We (as in all my friends that shop there) LOVE the new manager. He has had his share of issues because some people cannot separate his being gay from how great a job he does. However, he is an absolute RIOT and I love going in when he works because I know I am in for a laugh or two. He also has been very good at rectifying issues with prices/receipt concerns. I told him I wanted to call corporate and tell them what a great job he was doing, but he was afraid that they might think he put me up to it because of what the previous manager did to try to get him fired. I really feel for the pressure the managers are under to please the customers and corporate. (As in RARELY getting a full yard of material when they cut! I usually come home with 35" instead of 36" and it is rarely cut straight so I lose another inch squaring it up.)
It's pathetic that people are uncomfortable with a fabulous manager who happens to be gay. Too bad they can't go to the stores where service is awful. That's what people like that deserve. :thumbdown: