I rarely shop at JoAnn's, but needed tread the other day and that is all I bought!! But....I had gone to Wal-Mart the same day and asked someone where the bread crumbs were and the guy put down what he was doing and walked me to where they were asking someone along the way as he was not sure. Then he returned to the other side of the store to finish what he had been doing. Then I needed some graduation cards and again had to ask and again the girl got up off the floor and walked across the entire store to point me to the right aisle. I even said to her that she could just point me in the right direction, but she did not do that. I am just wondering if Wal-Mart is now giving lessons in customer service!! We also find that the Lowe's here is very helpful!