The Joanns near me is the same way. the clerks are nice but seem to be under so much pressure. They are not happy and in a fizz all the time. One day when I was there one of the ladies started venting, I guess. she was about to quit. Very nice lady. She said that corporate headquarters doesn't care about customer service. I guess it's all about the almighty dollar. More or less the clerks hands are tied. For the most part the clerks try to be friendly here but you can tell are not happpy.