Thankfully we don't have a Joann store in the uk, or I would be empathising with you. The stores I go to are a lot better over here they can't mess you about like that we have a trading standards policy so we can complain and get things put right. Well most of the time any way I have no complains about them,some of them are really pricy so I tend not to go to those any more I shop around. Quilting and patchwork has really took off and the shops are so sucessful that they close down so they can have a life!