As with any store you have good and bad employees -- some interested in being helpful and some could care less! As a JoAnn's employee, I can tell you that they do hire most anyone and the pay isn't much incentive to the "Fabulous Customer Service" that they preach to us day after day. However, staffing is decided by sales - the lower the sales of the past week, the fewer staff present --- and customer service suffers because we simply can't spread ourselves that thin! Some of us LOVE our job and customers and will do most anything to be helpful and pleasant - and most of us in my store KNOW the store and all about sewing. Unfortunately, there is no formal training, no training hours for a new employee who doesn't know velvet from burlap! They learn "on the job" from the other employees!
As far as prices on bolts being lower than they actually ring up, that seldom happens unless there has been a price increase that went unnoticed --- and when that happens and we see it or the customer points it out to us, we ALWAYS adjust to the lower price.
The new registers in most stores take the coupon discount off the highest price item bought that isn't on sale. If there are older registers still out there, the coupon must immediately follow the item it is being used for -- or as some have suggested they do, do the coupon sale on a seperate order.
In conclusion ---- CONTINUE TO REGISTER YOUR PROBLEMS WITH CORPORATE JO ANN'S -- they may have the huge business but it can't last long with so much dissatisfaction!