I'm a nail tec if you broke a nail I will hapily fix it for you :) You should go online to Jo ans and complain to the head office. I bet they have no clue how bad the service is there, or that it is driving away loyal customers. so they gave you a bad day give them what for and go over there heads with you're complaints.You deserve justice.I love complaining for bad service and complement good service as always I say thank you in store for average good service but above and beyond good or bad gets me to look up the companys web sight and complain as any good customer would.
1 let them know You were so mad you were shaking
2 let them know you are not going to shop there again
3 Tell them you still want the isue resolved
4 be compasionat about the fact that they can't be every were all the time and you are sure they didn't know this was hapening.
5 thank them for there time
9 out of 10 times I get something complimentary and 10 times out of 10 the person gets what they deserve.