Sorry you had a bad experience. I would invite you to our Joann's...it is my haven! I LOVE our Joann's. Oh sure, like everyone else I get frustrated when they give me a sheet of 50% off coupons that I can't use cuz everything is already on sale for 30%...but I can deal with that! The staff at our Jo's is WONDERFUL! (Borderline a little too perky even!) Complain to corporate...like everyone says. It's the only way they'll know and be able to rectify the poor management.
:)