I don't like the Hancocks near us either. The staff is "standoffish" - not sure if that's how to describe them. ALWAYS have to stand in line...even if I'm the only one there to check out...they're always busy somewhere else. I like to buy coodinating fabrics at one time.....not take a chance I can't find what I want. 9 times out of 10, i can't find anything to coordinate in their store. Now - I'm the first to say that the stores are franchises and each manager is different. I LOVE the Hancocks in Salem, Oregon!!!! Completely opposite in all the above.