The one I go to is fantastic. When I first got into quilting, I went to the closest shop, and had a horrible experience. I was left as a newbie to wander, not realizing one room was for staff only (then put up a sign that says staff only).
The staff were snobs to say the least. My quilting teacher suggested another one and I absolutely love going there. They will order things for me, help with colors, and make sure that everyone walking in the door has a good experience. I guess that is why they are one of the 16 Hometown Favorite Quilt shops from McCalls.