I've been reading a couple of threads about poor customer service in Brick and Mortar stores, i.e. WM, Joanne, LQS's, etc. One of the complaints is that you're not greeted when you come in, there's no one around to help you, etc...
Our online store has a chat function, and occasionally it's used by customers to ask questions, report a problem they're having on our website, etc.
The chat function also has the ability to invite shoppers to chat, sort of an online version of the "Can I help you?" that people seem to like in B&M stores.
Questions: How do you/would you feel when/if a window pops up on your screen and asks if you need help? If this function was used by the store owner, what would you do? Do you think this would be helpful if we used it more, or is it just irritating?
We're interested in hearing your comments. Thanks!