I completely understand that when things are busy in a shop, customers simply shouldn't expect to receive the same attention they would receive when it isn't busy. My beef is when it isn't busy, and customers are ignored -- not even a smile!! As a former fabric store clerk and supervisor I do understand things can get crazy and customers have to be patient and considerate. It's the clerks that make you feel like a bother that upset me. :| It would bother me so much when I couldn't give each customer my undivided attention, but I always made sure I greeted them with a smile and hello. Some clerks don't even do that! :-(