I have the Pfaff Creative Vision, and I love it. Never a problem. I have a good dealer who is about 20 miles away, and I call them whenever I have a question. Most of the time they can guide me through what I want to know. Sometimes I have to go to the shop. I try to have a list of questions before I do that! Just make sure you have a good dealer who will take time to answer all your concerns, and will teach you how to operate the machine. The new ones are complicated, so you really can't learn it all at one time, especially if you have an embroidery unit.