That's too bad. I once had medications ordered. The UPS guy couldn't find our house so they left it on the doorstep of the ONE house in the neighborhood that wasn't safe....the house had 3 teenage juvenile delinquents!!! I was so angry that I called and figured out how to get to a HUMAN who turned out to be boss-man and told him what I thought of it. Ironically, that house was 2 doors from my house!!!!!! They have been delivered perfectly ever since!