I agree with Moonpi, talk to the mailman. I ordered five pair of work boots for my husband one time (they were his favorite and discoed by the company). I waited and waited and waited some more finally I went to the post office and they said, Oh they have been setting here we were going to send them back in X amount of days because there was no response. RESPONSE TO WHAT??? The mailman was suposed to put a note in my box that I had packages that needed to be picked up at the post office! Low and behold I never got the note!