Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Results 1 to 21 of 21

Thread: I need advise on how to handle.......

  1. #1
    Super Member nannya54's Avatar
    Join Date
    Jan 2010
    Location
    So Central Nebraska
    Posts
    2,061
    I fell in love with and ordered fabric from Old Country Fabric Store.com back on July 30th. They said they shipped my order on Aug. 2 or 3 and I have yet to receive it. I only live in Nebraska and it's coming from Pennsylvania. I called last Friday and they said that since I told them to ship parcel post ( which, frankly I don't remember what I put down ) they can't do any tracking and to call them again this Friday. Is that true? I'm just going to be out the $78+ because they can't trace it?

    Has anyone else had any problems with this fabric store or do you think they'll try to help me out here?

    I guess I'm just use to dealing with Fabric.com. For example..... I ordered fabric last week, got it this week from them, and low and behold I had ordered a fleece rather than cotton. I notified them that it was my error and wanted to send it back. They called me! She said please keep the wrong fabric and use it as I please or give to a charity organization and they are crediting my credit card for MY mistake! Can you believe that? Wow!

    Back to my original problem with Old Country... How should I handle this come Friday and I still don't have my package. ( I would be shocked if it did come this week! )

    Thanks for any suggestions and you time. I appreciate you all.

  2. #2
    tooMuchFabric's Avatar
    Join Date
    Nov 2009
    Location
    TX
    Posts
    1,275
    Blog Entries
    3
    Cross your fingers, it might all come out right in the end afterall. That's my prayer.

  3. #3
    Super Member clem55's Avatar
    Join Date
    Jan 2010
    Location
    Lexington,Kentucky
    Posts
    6,201
    Blog Entries
    6
    If it doesn't come, call you credit card company, and ask them to stop payment if they can, explain why.

  4. #4
    Super Member mom-6's Avatar
    Join Date
    Feb 2010
    Location
    Texas
    Posts
    6,486
    Parcel Post can take a really long time. I've been told by another vendor in the past to allow up to 21 days. So I wouldn't push the panic button just yet. However in the future I would recommend using some method that does have a tracking #.

  5. #5
    Super Member Moonpi's Avatar
    Join Date
    Mar 2007
    Location
    Central FL
    Posts
    4,851
    Talk to your mailman. I did once, and it had been sitting in the post office and never got in with his stuff to be delivered.

  6. #6
    Super Member donnajean's Avatar
    Join Date
    Aug 2007
    Location
    Holland, PA
    Posts
    4,321
    If you used a charge card for the purchase, you may be able to get your money refunded through them. That worked for me with Amazon.com when an order did not show up when it was supposed to.

  7. #7
    Power Poster dkabasketlady's Avatar
    Join Date
    Jan 2010
    Location
    Lakeland, Florida
    Posts
    10,215
    I would definitely follow up with my credit card company. It does take awhile for parcel post, but you should have your fabric by now. Please keep us posted as to what happens!

  8. #8
    Super Member justwannaquilt's Avatar
    Join Date
    Aug 2009
    Location
    Union, Missouri
    Posts
    1,576
    I agree with Moonpi, talk to the mailman. I ordered five pair of work boots for my husband one time (they were his favorite and discoed by the company). I waited and waited and waited some more finally I went to the post office and they said, Oh they have been setting here we were going to send them back in X amount of days because there was no response. RESPONSE TO WHAT??? The mailman was suposed to put a note in my box that I had packages that needed to be picked up at the post office! Low and behold I never got the note!

  9. #9
    Moderator littlehud's Avatar
    Join Date
    Nov 2007
    Location
    SW Iowa
    Posts
    32,958
    Our mailman is a pain but he delivers my packages promptly.

  10. #10
    Google Goddess craftybear's Avatar
    Join Date
    May 2009
    Location
    Central Indiana (USA)
    Posts
    30,668
    Blog Entries
    194
    contact your credit card company and cancel the order

  11. #11
    Senior Member
    Join Date
    Jul 2010
    Posts
    466
    Tracking is likely unavailable for Parcel Post. I can tell you I have ordered from Old Country store and received great customer service. My package arrived within the week, but I'm sure I didn't use parcel post.

  12. #12
    Senior Member AnnieF's Avatar
    Join Date
    Mar 2010
    Location
    Rochester, NY
    Posts
    511
    I also say to wait....parcel post is really slow. It took 12 or 14 business days for some clothing I bought and inadvertently had the store send by parcel post. I mean, like what do they do with it....pack it on someone's back and make them walk the whole distance to your house??

  13. #13
    Super Member Quilter7x's Avatar
    Join Date
    Dec 2009
    Location
    north east
    Posts
    8,531
    Blog Entries
    1
    I go on vacation to Lancaster, PA several times a year and always go to the Old Country Store. It's a wonderful store that always has lots of people in it and I always come away with goodies. The People's Place Museum is upstairs from the store and although it's a very small museum, it's worth it to go look if you're in the store.

    After having been there numerous times over the past 10 years, I can't imagine them not doing right by you. I am not familiar with parcel post, but really hope that your package is caught up in the mail somewhere and it will arrive. If you don't get it soon, I would contact them again.

  14. #14
    Senior Member Born2Sew's Avatar
    Join Date
    Mar 2010
    Location
    North Central Texas
    Posts
    656
    Tracking is available on parcel post, also insurance if the customer wishes to insure it. The normal time for parcel post is 10-12 days to be delivered. That's from the time it is deposited at the post office. Something else to consider too is that these days some companies combine shipping. For example they may ship by one shipper to a certain point, and that shipper transfers everything to the post office to be delivered. This can create a bad rep for either company. Especially if the first company holds their shipment until they get enough parcels to fill up the truck before they ship to the drop point with the post office. Confusing for all...

  15. #15
    Super Member annette1952's Avatar
    Join Date
    Apr 2010
    Location
    Harrison, MI
    Posts
    8,422
    I ordered 2 patterns a few months ago from a online store & it took almost a month to get them. The store mailed it out promptly but it got a wrong upc code on it or something at the PO. So it is probably on its way. It is a waiting game.

  16. #16
    Super Member nannya54's Avatar
    Join Date
    Jan 2010
    Location
    So Central Nebraska
    Posts
    2,061
    It's been nice hearing good things about the store and their customer service. I'll call them again on Friday as she requested and by that time it will have been 21 days. Enough time to get to Bora Bora. lol I'll also check with my post office - just in case. Thanks for the information.

  17. #17
    Senior Member
    Join Date
    Jul 2010
    Posts
    915
    I am fortunate enough to live about 30 minutes from the Old Country Store, so you can guess where I spend most of my time. They really are amazing people and I can't imagine them not helping you out. Good Luck....

  18. #18
    Power Poster ckcowl's Avatar
    Join Date
    Feb 2009
    Location
    Northern Michigan
    Posts
    11,167
    Blog Entries
    1
    yup, don't panic or be too upset yet, parcel post is SLOW! they tell you when you go to the post office it can take up to a month for parcel post. i went to send a package to my son in Florida (i'm in michigan) it took 3 weeks...i could have driven down handed it to him and drove back home in a long weekend...so, when placing orders on line make a point of reading their shipping policies and choose the shipping method which will work best for you. i have never had a fabric co. just send my package parcel, but i have seen the option offered. i always shop where i can order enough to get free shipping, and always priority.
    good luck, we are all hoping that your package arrives safe and sound in a timely manner. i am really surprised that the store does not ALWAYS as part of normal operations use tracking services, it seems like just good business....

  19. #19
    Super Member raptureready's Avatar
    Join Date
    Feb 2010
    Location
    Illinois
    Posts
    5,299
    We have a choice here of a PO box or home delivery. I was expecting a package for over a week and called the P O several times. Finally the woman said, "It's in your box, I checked it yesterday. You need to pick up your mail." I said, "I don't have a box there are you sure you didn't put it in ____ Hopper's box?" She said, "Oooops, do you want to pick it up or do you want us to deliver it tomorrow?"

  20. #20
    Super Member 0tis's Avatar
    Join Date
    Mar 2010
    Location
    Northern California
    Posts
    2,671
    Yes parcel post is unbelievably slow. I ordered books once with free shipping - it took about 6 weeks to get them. The box looked like it went through a hurricane when I finally got it. Needless to say, I make sure to never use parcel post anymore. I hope you get your package soon - it is very frustruating when you need it.

  21. #21
    Super Member nannya54's Avatar
    Join Date
    Jan 2010
    Location
    So Central Nebraska
    Posts
    2,061
    I just called the post office and nope, nothing there for me. I'll call the store tomorrow. I certainly do appreciate all your input to my problem. I'm not, and I admit it, a good "waitor". lol One of my many flaws that I'm working on.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.