Originally Posted by JANW
I sent their customer service the same message I expressed here and I would encourage all to do the same. In my experience, and I'm sure many of yours too, if they hear it it's possible they may change their ways.
I like many others, have communicated (or attempted to) with their customer service dept - but to no avail. I did not renew, and sent them a detailed explanation of why. From everything I see and hear, they continue to lose existing customers, and it is really those new quilters who subscribe - but they too generally do not last more than one or two years before becoming dis-illusioned with the magazine.