i have heard of long-arm quilters being anywhere between 6months and 18 months back-logged on quilts; i do not understand this, i do not believe you should be accepting quilts that far out. i have always tried to keep my work to where i can have it done and out the door within 2 weeks, if i find i am getting behind i do not accept any until i catch up with out explaining the situation with the quilt owner letting her know i am behind and it could be a month. and then i contact her at least once a week letting her know exactly where things stand. when you took her the quilts did you discuss the turn-over? i'm afraid i would be picking them up and taking them somewhere else.