Sue,
I've got to assume that maybe my expectations are just a bit different than those of many on this board, or I have the worst luck ever when it comes to CT, since only a few people agree with me. I don't think it was a fluke, because we're talking a couple dozen different fabrics over a three year period - all poor quality.
I have contacted CT about that and other issues, and unfortunately, have always received poor customer service, both via email and over the phone. By "poor," I mean they fail to resolve, and in some cases, even respond, to my issue.
I don't think it's the end of the world, I just only use them for quick and easy projects, rather than more work intensive things I care more about. It just kind of stinks, because there's a few kits I would love to order, but I know I don't want to put that much work in on something using fabrics that aren't top quality.
I'm glad so many other people have had such great luck!