When purchasing fabric at a quilt shop the clerk used a Gypsy Gripper to keep the ruler from slipping as she cut my fabric. One of my favorite shops had a closing sale and I saw the Gypsy Grippr so invested. Upon opening the box I saw that one side of the Gripper could not work as it had a broken plastic pin. Of course having purchased it at a closing sale there are no returns. I noticed the box had a web site so I contacted the company to see if they could send me a pin so my husband could repair the Gypsy Gripper that I never used. They replied to my request that if I mailed the broken one to them, they would replace the whole thing. I was so surprised and thrilled. I definitely will return to www.thegypsyquilter.com to see how else I can support such a reputable company.