Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Results 1 to 11 of 11

Thread: Service that brings a smile...

  1. #1
    Super Member
    Join Date
    Oct 2009
    Location
    NYS Finger Lakes Region
    Posts
    1,175
    Blog Entries
    2
    When purchasing fabric at a quilt shop the clerk used a Gypsy Gripper to keep the ruler from slipping as she cut my fabric. One of my favorite shops had a closing sale and I saw the Gypsy Grippr so invested. Upon opening the box I saw that one side of the Gripper could not work as it had a broken plastic pin. Of course having purchased it at a closing sale there are no returns. I noticed the box had a web site so I contacted the company to see if they could send me a pin so my husband could repair the Gypsy Gripper that I never used. They replied to my request that if I mailed the broken one to them, they would replace the whole thing. I was so surprised and thrilled. I definitely will return to www.thegypsyquilter.com to see how else I can support such a reputable company.

  2. #2
    Super Member jljack's Avatar
    Join Date
    Apr 2007
    Location
    North Carolina - But otherwise, NOTW
    Posts
    8,068
    Blog Entries
    9
    Thanks for letting us know about a good online company.

  3. #3
    Power Poster BellaBoo's Avatar
    Join Date
    Jan 2009
    Location
    Front row
    Posts
    14,656
    Blog Entries
    2
    I have the Gypsy Gripper the large and small one. I use the small one more then the bigger one. It's great for the small size rulers to keep my fingers out of danger. I found that the name brand quilting product are worth it when a problem pops up about the products.

  4. #4
    Super Member sewmuchmore's Avatar
    Join Date
    Nov 2009
    Location
    Georgia
    Posts
    3,997
    Blog Entries
    1
    Awesome I love the good old fashion customer service :!:

  5. #5
    Power Poster
    Join Date
    Aug 2010
    Location
    Ohio
    Posts
    13,229
    Thanks for letting us know about the store.

  6. #6
    Super Member quiltmaker's Avatar
    Join Date
    Apr 2010
    Location
    In Hiding
    Posts
    1,227
    They are really nice people....bought all three from them (large, medium and small). Course after reading threads here you can get the large one at Harbor Freight for I believe 2.99 as it's the same thing (different color). I changed out all my rulers to omnigrip and gave my omnigrid rules to one of my daughters and of course she got the gypsy grippers also.

  7. #7
    Super Member
    Join Date
    Oct 2009
    Location
    South Carolina
    Posts
    3,258
    Good service always needs to recognized.

    Thanks for sharing this info with us.

  8. #8
    Power Poster littlehud's Avatar
    Join Date
    Nov 2007
    Location
    SW Iowa
    Posts
    32,954
    What great customer service. It's nice to hear.

  9. #9
    Panther Creek Quilting's Avatar
    Join Date
    Dec 2009
    Location
    Central Missouri Backwoods
    Posts
    797
    Always nice to hear about great service!

  10. #10
    np3
    np3 is offline
    Power Poster np3's Avatar
    Join Date
    May 2010
    Location
    Bakersfield, CA
    Posts
    14,029
    Blog Entries
    7
    The gripper is a great product. Glad to hear they have good customer service too.

  11. #11
    Super Member MaggieLou's Avatar
    Join Date
    Apr 2010
    Location
    Central Florida
    Posts
    1,754
    The big Gypsy Gripper is the same thing as the grippers used for bathtubs and they are a lot less expensive. I bought one for less than $10 and it works great. They just put another name on it and charge more. Same thing as the rotary cutter blades.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.