1) It was the company, not PayPal
2) Money HAS been taken from my bank account - not just a confirmation letter
3) Odd a company would call in the evening when they say their hours are 9-4. AND the said it was IMPERITIVE that I call ASAP. Why do they even bother putting their business hours. And a GOOD business person would say they have busy times and will call back - possibly in the evenings.
4)I will give them the 48 hours -- they don't call me, I'll be contacting PayPal. NO business should put out that kind of letter unless they have someone to answer the phone. I have done lots of online business and used PayPal without these kind of letters...I have no doubt it will be settled right. Whether I get my products or get my money back, I don't care...It WILL be settled right.