I recently had a problem with paypal. Someone somehow got my account info and made a purchase. I spent an hour trying to contact paypal. Their choices for dispute were extremely limited and none were for problems with them. When I was unable to contact them I immediately closed my account and will never re-open one again. I had to dispute the purchase through my credit card company. It was quite the headache! From now on I deal directly with a company I'm doing business with.