I have an embroidery machine and have had one for a number of years and have embroidered things for people also. The best way to press an embroidery design is to put a terry towel on your ironing board and place the design face down and press from the back. Having said that I would NOT accept this quality or lack of quality work. MAYBE it would look better after pressing, MAYBE it will look better after stippling closely to the lettering and MAYBE you could applique over the lettering BUT you shouldn't have to do any of those things--take it back and say it is NOT acceptable. Explain that in a day of economic crises in this country you can not and will not accept that kind of work. Tell them exactly what you expect them to do. Do you want them to reimburse your materials, do you want them to take it out and do it right, exactly what is it you want. Do not act angry but act professional and tell them your expectations. Good luck. For a business to not know about how to use stabilizer and topping is just NOT ACCEPTABLE. Sue