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Thread: Terribly unhappy with embroidery work done for me (pics)

  1. #1
    Super Member Rachelcb80's Avatar
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    I have this wall hanging I am making for my mom and it had some embroidery on it. I don't do embroidery so I found a shop near me that did monogramming and such. Took my top to them and the lady said no problem, they could do the embroidery on it. She suggested the font and the size. I liked both so said that was fine. I picked it up today and was very disappointed in the work done on it. It's not like me to complain so before anyone asks, no I didn't say anything to the people there at the shop.

    I took the top to my quilt shop to ask the ladies there what my options were. (I had brought the top to them but they only knew one person who did embroidery for people but she had recently had surgery so wasn't working) They said either rip all the lettering out and have someone else redo it, or try and quilt tightly in the banner area to even out the puckers. It makes sense that those are my only options, but does anyone possibly have any other ideas? This is a gift so I want it done right. I know an embroidery shop that I won't be doing business with again. :(
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  2. #2
    Super Member DebraK's Avatar
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    How dissapointing ;-(

  3. #3
    Super Member Rosyhf's Avatar
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    I would take it back to the shop that did it and ask them what can be done to fix it and let them rip it. Also they should give you a refund.

  4. #4
    Super Member GrammaNan's Avatar
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    Very disappointing. I don't think there is any way to fix that either. It is still a very nice piece.

  5. #5
    Super Member oldswimmer's Avatar
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    I dont know enough about embroidery, but I would be worried that taking all those stitches out would weaken the fabric for the second go round.
    I am sure someone else with experience will have a good solution.
    I think the close quilting could be a viable option.

  6. #6
    Super Member bjnicholson's Avatar
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    That is horrible. But, you don't have too many options. If you pick it out, you will see where it was stitched. I guess I would try what the ladies at the lqs suggested. I feel really bad for you. It's such a cute design.

  7. #7
    Super Member deedum's Avatar
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    Wow, I am not sure what to say other than I wouldn't be happy with it either. I guess I would have to take it back and get my money back!They need to know they got to do better, you don't want someone else to have to go thru this! It seems like a lot to rip out though! We will see what others have to say!

  8. #8
    Super Member Eddie's Avatar
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    Wow, it looks like they didn't use any stabilizer under the embroidery! That should have prevented the puckering if they did. At this point, I think I would do some small stippling quilting around the lettering to make it lay flat. So sorry this happened to you!

  9. #9
    Super Member UglyCook's Avatar
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    It was not stabilized correctly. The stitches can be safely removed from the back. I wonder if the shop normally does embroidery on cotton? I am so sorry you got such poor work.

  10. #10
    Senior Member Linda B's Avatar
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    I'd be afraid that the fabric would be ruined to take all the stitching out -- all those needle holes so close together.

  11. #11
    Super Member DebraK's Avatar
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    Is there anyway you can carefully cut the banner out and applique a slightly larger one on there? There may be someone here who could do the embroidery on the new one for you.

  12. #12
    Super Member bjnicholson's Avatar
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    Quote Originally Posted by Eddie
    Wow, it looks like they didn't use any stabilizer under the embroidery! That should have prevented the puckering if they did. At this point, I think I would do some small stippling quilting around the lettering to make it lay flat. So sorry this happened to you!
    Yeah, like mini snowflakes?

  13. #13
    Senior Member stpatmom's Avatar
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    do whatever you are most comfortable with. i would go back and ask if there was a way to make it right. if you're not comfortable doing that then try stippling around it. i hope whatever you choose works out for you.

  14. #14
    Super Member hcarpanini's Avatar
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    As another longarm quilter, I agree with Eddie. Small stippling behind the lettering in a matching thread to the green. Good luck.

  15. #15
    Senior Member stefanib123's Avatar
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    I WOULD take it back to the place that did it. At least let them know that you aren't happy. I'm not sure if they could fix it at this point, but they should at least refund your money that you spent on something that is obviously not done right.

    Good luck, sorry this happened to you. Its so disappointing, I know.

  16. #16
    Super Member miss_ticky2's Avatar
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    That's such a shame. Is this just the top? Has it been sandwiched yet? If not, is it at all possible to replace that green banner? Don't know how difficult it would be, but just a thought

  17. #17
    DeEtta's Avatar
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    You would think an embroidery shop would have done better. They shouldn't have charged at all. I do a lot of embroidery and I would be ashamed if anything I did looked like that. It can be removed, but would be time consuming as those stitches will have underlay stitches under them.

  18. #18
    Super Member Candace's Avatar
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    Since you just had the top done, can you count the layers of stablilizer used underneath? There should be some!! I would have used at least 3 layers.

    If it were me, I'd do a tight stipple all around it. The puckers are bad, but not the worst I've seen and "You can quilt that out" springs to mind. I don't think it will be noticeable with the tight meandering.

  19. #19
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    Rachel what did the people at the embroidery shop say when you picked it up. Did they acknowledge the problems or did they act like it was fine? If anyone has to rip it out I feel it should be them. If it damages your fabric they owe you the cost of your fabric, notions and labor. You did lovely work. They should at least restore it to the point it was before they started their work on it. If we take our car to a mechanic and the problem isn't resolved we feel we should not have to pay until the problem is resolved. Why do we cut ourselves short on our quilting?
    I am unhappy for you. I understand your not saying anything right away. I am like that too. I want to think it through so I can say something sensible. You owe yourself more. Good luck on your decision.

  20. #20

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    If definitely wasn't stablized correctly. Take it back and ask for your money back but don't let them redo it. I'd be afraid that when they took the stitches out they would tear the fabric. The stitching is intense and then the underlay, would leave holes. Try the small stipple and never go back to that shop.

  21. #21
    Super Member Rachelcb80's Avatar
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    Quote Originally Posted by Candace
    Since you just had the top done, can you count the layers of stablilizer used underneath? There should be some!! I would have used at least 3 layers.

    If it were me, I'd do a tight stipple all around it. The puckers are bad, but not the worst I've seen and "You can quilt that out" springs to mind. I don't think it will be noticeable with the tight meandering.
    There is just one layer of stabilizer. The ladies at my quilt store said more should have been used, and said the tension was too tight. Also said something about digitizing the font, or something like that? I don't do embroidery so don't know the "talk". :)

    I'm really trying to decide between hoping it quilts out, or just cutting this piece out of the top and putting another banner on. If I go with doing a new banner, I don't know where to take it to get embroidered. I'm worried this will just happen again.

    But like a few others mentioned, I told my husband I was amazed these people could send this top back to a customer, surely knowing what a terrible job they did.

  22. #22
    Super Member Kathy N's Avatar
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    Do not have it redone by ripping out the stitches, it will ruin your quilt top. Try using a good strong spray starch and iron it. Stretch it as you are ironing, that should remove many of your puckers. They use a ultra fine point sharpie marker to fill in the design so it is solid black.

  23. #23
    Super Member Candace's Avatar
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    I'm sorry you're not closer or I'd do it for you:< One layer of stabilizer wasn't enough at all. Sometimes if the font isn't digitized properly you can get puckers, but to my eye this one is fine, the culprit is definitely lack of stabilizer.

    I've had to pick out a lot of past embroidery work and usually cotton is forgiving. But, it would be a risk because we have no idea what kind of needle they used or if the fabric would be damaged.

    Really, really I think you should try stippling around the first letter or so and see what you think.

  24. #24
    Super Member C.Cal Quilt Girl's Avatar
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    Quote Originally Posted by DebraK
    Is there anyway you can carefully cut the banner out and applique a slightly larger one on there? There may be someone here who could do the embroidery on the new one for you.
    I agree with this if possible to reapply with a piece predone, then hand stitch the new one over the old spot, I'd take it back to who did the work, let them do the replacement work, or at least get your $$ back, Piece is cute!!!! :)

  25. #25
    Senior Member quilter41's Avatar
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    My guess is they didn't use a stablizer. Can you check the back and see any evidence of a stablizer? I would go back and ask them why it puckered like it did. I would tell them I expected a refund. I am not even sure it will quilt out without puckers. I think I would rip it out and replace that piece. Machine embroidery is very hard to take out. Good Luck. I know how disappointed you are.

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