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Thread: Terribly unhappy with embroidery work done for me (pics)

  1. #26
    Super Member Rachelcb80's Avatar
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    Quote Originally Posted by Candace
    I'm sorry you're not closer or I'd do it for you:< One layer of stabilizer wasn't enough at all. Sometimes if the font isn't digitized properly you can get puckers, but to my eye this one is fine, the culprit is definitely lack of stabilizer.

    I've had to pick out a lot of past embroidery work and usually cotton is forgiving. But, it would be a risk because we have no idea what kind of needle they used or if the fabric would be damaged.

    Really, really I think you should try stippling around the first letter or so and see what you think.
    Okay, I'll try the tight stipple. Would you suggest trying to iron out as much as I can first or just let it be and go from here?

  2. #27
    Super Member Candace's Avatar
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    If the thread is a poly thread, I wouldn't iron it as it could melt. Or starch and iron at a low setting. Ironing emb. thread can also be a risk if you don't know what it is...

  3. #28

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    I had some stitches removed when I took a guide class. They use a type of "electric shaver", and it took out the stitches, but it wasn't as much as the one they done for you. They also showed us to put stablizer on back and then on top where each letter will be stitched out. Hope it works out for you!

  4. #29
    Super Member wvdek's Avatar
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    I don't understand.

    You PAID the shop to do the embroiderey and they screwed it up and you are not going to let them know?

    Now you are going to try and do some more stitching around it to flatten it?

    What if when you do that you are still not happy with it?

    Please, go back to the shop, show them the problem, tell them it is not acceptable, ask what can be done to make it right.

    By not doing anything and trying to correct it yourself, you are not helping the next person who goes in and gets some embroidery done. The shop needs to know so they can correct it and if they cannot correct it, they need to refund your money.

  5. #30
    Power Poster littlehud's Avatar
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    That is so sad. What a cute quilt but they didn't stabilize when the embroidered. Quilting around it may help.

  6. #31
    Super Member Rachelcb80's Avatar
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    Quote Originally Posted by wvdek
    I don't understand.

    You PAID the shop to do the embroiderey and they screwed it up and you are not going to let them know?

    Now you are going to try and do some more stitching around it to flatten it?

    What if when you do that you are still not happy with it?

    Please, go back to the shop, show them the problem, tell them it is not acceptable, ask what can be done to make it right.

    By not doing anything and trying to correct it yourself, you are not helping the next person who goes in and gets some embroidery done. The shop needs to know so they can correct it and if they cannot correct it, they need to refund your money.
    I'm pretty sure they know they did a poor job. They obviously don't care or they would have corrected it before they returned it to me. Honestly it isn't worth it for me to go back into an uncomfortable situation just to get a refund.

  7. #32
    Super Member DebraK's Avatar
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    Quote Originally Posted by wvdek
    I don't understand.

    You PAID the shop to do the embroiderey and they screwed it up and you are not going to let them know?

    Now you are going to try and do some more stitching around it to flatten it?

    What if when you do that you are still not happy with it?

    Please, go back to the shop, show them the problem, tell them it is not acceptable, ask what can be done to make it right.

    By not doing anything and trying to correct it yourself, you are not helping the next person who goes in and gets some embroidery done. The shop needs to know so they can correct it and if they cannot correct it, they need to refund your money.
    Naturally the first step would be to settle with the embroidery shop. I think people are offering solutions to the next step. You can't always count on a business to fix your art to your satisfaction. Alternate solutions are always a good idea.

  8. #33
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    I have an embroidery machine and have had one for a number of years and have embroidered things for people also. The best way to press an embroidery design is to put a terry towel on your ironing board and place the design face down and press from the back. Having said that I would NOT accept this quality or lack of quality work. MAYBE it would look better after pressing, MAYBE it will look better after stippling closely to the lettering and MAYBE you could applique over the lettering BUT you shouldn't have to do any of those things--take it back and say it is NOT acceptable. Explain that in a day of economic crises in this country you can not and will not accept that kind of work. Tell them exactly what you expect them to do. Do you want them to reimburse your materials, do you want them to take it out and do it right, exactly what is it you want. Do not act angry but act professional and tell them your expectations. Good luck. For a business to not know about how to use stabilizer and topping is just NOT ACCEPTABLE. Sue

  9. #34
    Super Member Ditter43's Avatar
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    It looks like they didn't use enough stabilizer behind the letters. If it were mine, I would do some close stippling in the area around the letters. Look at the back and see if there is still stabilizer on it. If there is, taking it all off would help some. Then try steaming and blocking the area before you quilt it. I think you will be able to get a good result with some work. Good luck! :-D

  10. #35
    Senior Member anniec55's Avatar
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    That really is inexcusable! I do embroidery and quilting, I would think that the suggestion to press out starch and closely stipple around it would be the best possible solution, and if your not happy you could still do a banner and applique it. You have worked so hard and I'm not sure I would let the embroidery shop touch it again, but I would definitely let them know that the work was totally unacceptable and you should be given your money back (which they should have never taken in the first place!!) Just think not only will you never go there again, probably no one you know, after seeing what they've done to yours will ever go there either. I know I wouldn't!!! Good Luck and let us know how it all turns out! I bet you rescue it.... it is a very nice piece.

  11. #36
    Super Member Jan in VA's Avatar
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    Quote Originally Posted by Rachelcb80
    I have this wall hanging I am making for my mom and it had some embroidery on it. I don't do embroidery so I found a shop near me that did monogramming and such. Took my top to them and the lady said no problem, they could do the embroidery on it. She suggested the font and the size. I liked both so said that was fine. I picked it up today and was very disappointed in the work done on it. It's not like me to complain so before anyone asks, no I didn't say anything to the people there at the shop.

    I took the top to my quilt shop to ask the ladies there what my options were. (I had brought the top to them but they only knew one person who did embroidery for people but she had recently had surgery so wasn't working) They said either rip all the lettering out and have someone else redo it, or try and quilt tightly in the banner area to even out the puckers. It makes sense that those are my only options, but does anyone possibly have any other ideas? This is a gift so I want it done right. I know an embroidery shop that I won't be doing business with again. :(
    I picture this shop as not being a home-embroidery-sewing-machine type shop, right? They do big job stuff there? Personally I feel it was inappropriate for the embroidery shop to even take on this job, a type of work I'd bet they rarely - if ever - do.
    As the quilt was "unfinished" when you took it to them, they obviously knew, by feel and by sight, that there was no stabilizing in it like their embroidery usually has...surely they usually do things like ball caps, canvas bags, etc. They could tell the texture/strength of the fabric. In my opinion they should have either warned you of possible results or refused the job altogether. I'd suggest printing out these responses from the board and taking the whole thing back to the store manager with your quilt.

    The squeaky wheel gets the grease. It does not hurt to complain, you know, because they'll respond either positively or negatively; and one of those will be a relief to you!

    Good luck,
    Jan in VA

  12. #37
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    Quote Originally Posted by stefanib123
    I WOULD take it back to the place that did it. At least let them know that you aren't happy. I'm not sure if they could fix it at this point, but they should at least refund your money that you spent on something that is obviously not done right.

    Good luck, sorry this happened to you. Its so disappointing, I know.
    DITTO!!!!!!

  13. #38
    Super Member featherweight's Avatar
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    First of all they didn't hoop it tight enough. Second, I agree with the lady that said they used the wrong stabilizer. I hate to say this but there is no way these stitches can be removed. Voice of experience... I have been there and done that.

  14. #39
    Super Member pab58's Avatar
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    That's terrible work! They are supposed to be professionals, and that is NOT professional work! It's puckered!! Couldn't they see that??!! Did they think you wouldn't notice it??!! :shock: They need to know that what they did is unacceptable. It would, however, have been better if you had told them right away that it wasn't right. I'm sure you were so surprised by what you saw that you couldn't think clearly. That being said, I still think you should take it back to them, point out the shoddy work they did, and let them know that you expect a complete refund. You've put so much work into your beautiful quilt, and it is such a shame what they have done. Please keep us posted as to the outcome.

  15. #40
    Power Poster amma's Avatar
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    I think that small stippling would ease out those puckers. I am sorry this happened, I would be very disappointed too :(

  16. #41
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    The real close stippling might make it look better. If the backing isn't on it yet can you take that banner out and put in a new one? I would definetly take it back to the shop that did it and at least get your money back.

  17. #42
    Super Member noveltyjunkie's Avatar
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    How much did you pay?

  18. #43
    Power Poster Lacelady's Avatar
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    I would go with removing the offending banner and appliqueing a slightly larger one over the top. (correction, I would applique the larger one over first, then remove the other, puckered one from the back.

    The new one you put over the top could be embroidered first, with correct stabiliser behind it, and the place that did the embroidery should do that for you free of charge. Take them a sufficiently large piece of the green fabric so that they can get it in a hoop, and ask for a replacement.

  19. #44
    Super Member quiltmaker's Avatar
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    Oh my...I do machine embroidery with my Pfaff 7570 and believe me I am no expert but manage to do quite nicely.
    What they did was terrible and I can't believe they would have returned it to you that way. Not using the correct stabilizer nor hooping correctly seems to be the main cause for the problems created. You should not have paid for this work and made them fix it correctly. I can't imagine any business putting out and expecting payment for this type of work. I am so sorry this happened to you but you need to stand up for yourself and let them know how unhappy you are with their work.

  20. #45
    Power Poster sewnsewer2's Avatar
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    Looks like they didn't hoop it tight enough and probably didn't iron the fabric 1st either. Looks like they used the wrong stabilizer as well. I always use just one layer of stabilizer and mine never puckers like that.

    Is it cotton fabric? I'm so sorry you are not happy, but you probably can quilt it out.

    Let us know how it turns out after quilting.

  21. #46
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    Shoulda coulda woulda, you shouldn't have to ask any of this. I would walk into the embroidery store not with the intention of thrashing them, but with questions to see if they see what you see. You know like
    "I picked this up the other day got it home and with closer inspection, something doesn't seem right, like these puckers here....i don't embroider at home, but I don't think it should look like this, what do you suggest?"
    Ask to speak to the shop owner, i'm sure they wouldn't want this type of work representing the shop. If they don't offer a refund kindly ask them to reimburse you b,c you are going to have to replace the work.
    I'm sure they will understand. It's business, not personal to them :)
    I'd go with you if you were closer:)

  22. #47
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    Good morning,

    I am a long arm quilter and I also do some machine embroidery so I think I know what happened to your piece. They did not put stabilizer (or used wrong kind of stabilizer) behind the material and they did not pull the piece straight and smooth in the hoop, that's what caused the wrinkles.

    If you pick out the stitches, which is nearly impossible without damaging the fabric because they are so tightly stitched, it will definitely show on the fabric.

    I think the place you took it to is used to doing ball caps and other items of that type and not cotton fabrics for quilts, and you use different types of stabilizer for the different items.

    My suggested solution, after asking for my money back, is to do some stippling, or even micro stippling in the area around the letters, this may calm the wrinkles and puckers into submission.


    Such a cute piece, it's a shame it wasn't embrodered correctly.

    Longarm

  23. #48
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    Me again.

    I have been in the longarm business for over 8 years and have been doing some machine embroidery for over 5 and I don't think either business would have lasted if I had turned out that kind of shoddy work.

    THE OWNER DEFINITELY NEEDS TO KNOW ABOUT THIS SHODDY WORKMANSHIP!! IF THE OWNER IS RESPONSIBLE LET HIM/HER KNOW YOU WILL SPREAD THE WORD TO NOT PATRONIZE THE BUSINESS IF THEY DO NOT MAKE THIS RIGHT.

    Longarm

  24. #49
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    Go back to the embroidery shop and take a new large piece of fabric to have them do the same phrase using the proper stabilizer and then use that to replace the original in your quilt top.
    I would not quilt it until it is 'repaired' with the new fabric piece.

  25. #50
    Super Member LindaR's Avatar
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    Quote Originally Posted by Eddie
    Wow, it looks like they didn't use any stabilizer under the embroidery! That should have prevented the puckering if they did. At this point, I think I would do some small stippling quilting around the lettering to make it lay flat. So sorry this happened to you!
    this is what I was thinking...heres what I would do :roll: I would applique a new slightly bigger banner over the ruined one at least a 1/2" bigger all around and then when it was stitched down and secure I would cut out the old one from the back...more work but worth it I think

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