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Thread: Terribly unhappy with embroidery work done for me (pics)

  1. #76
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    Even if stabilizer is used, if the pieces are stretched too tightly on the hoop, it will cause puckering like this. Ask me how I know.

  2. #77
    Super Member lalaland's Avatar
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    Wow, I read through most of what was said here, I can't believe you got a finished product that looked like that from a shop, they should be ashamed of themselves.

    I would take it back and ask for some sort of refund. If you decide to work around it by stippling I'd ask for half my money back, if you decide to remove it and applique on a new banner, I would ask for all my money back.

    I wouldn't take the stitching out, it's a bear to remove stitches and it does break down the fabric and if you aren't careful, you could also create holes or tears in the fabric.

    I think stippling around it is the best suggestion, although you will really have to be careful that you are not reinforcing the puckers or creating small pleats, it would be tricky but it can be done.

  3. #78
    Senior Member Andii's Avatar
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    Rachel,
    I totally get what you're saying about it not being worth it to try to get a refund...sometimes the stress and aggravation of trying to be assertive to us non-assertive types costs more than letting it go. You still have the problem that you don't have someone else to do the embroidery.

    I would take it back to the shop to show them the problem and if it helps you think of the service you're doing to the owner of the business; they don't know they're losing business and getting a bad reputation if they don't have the chance to see it and offer a solution. Whoever did it is probably just hoping it will all go away.

    I wouldn't take out the stitches because it will never be the same. I think, close stipling will hide the puckers and make it look like it was supposed to be like that. If not you could replace the banner with the new one the shop does the correct way but love is supposed to build the quilt not aggravation so whatever makes you feel the best is the way to go.

  4. #79
    Senior Member Caroltee's Avatar
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    Quote Originally Posted by Rachelcb80
    Quote Originally Posted by Candace
    Since you just had the top done, can you count the layers of stablilizer used underneath? There should be some!! I would have used at least 3 layers.

    If it were me, I'd do a tight stipple all around it. The puckers are bad, but not the worst I've seen and "You can quilt that out" springs to mind. I don't think it will be noticeable with the tight meandering.
    There is just one layer of stabilizer. The ladies at my quilt store said more should have been used, and said the tension was too tight. Also said something about digitizing the font, or something like that? I don't do embroidery so don't know the "talk". :)

    I'm really trying to decide between hoping it quilts out, or just cutting this piece out of the top and putting another banner on. If I go with doing a new banner, I don't know where to take it to get embroidered. I'm worried this will just happen again.

    But like a few others mentioned, I told my husband I was amazed these people could send this top back to a customer, surely knowing what a terrible job they did.
    If you decide to cut and replace the banner .. Take the fabric that you will use and have someone embroider the pattern on it before you sew it onto the quilt.. Fussy cut the embroidery piece and sew into Quilt…. Hope you get what am trying to say. Good Luck
    I would make sure that who ever embroider this mess knew what I though and have them make amends for it. They IOU big time.

  5. #80
    Super Member Maride's Avatar
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    I haven't read all the answers, but I will give you my answer anyway.

    This kind of things happen from time to time. Either they didn't use a stabilizer, or didn't hoop it correctly. If you rip it it will show the holes.

    I would turn it backwards and press from the back using the heaviest starch you can get, like a professional one or starch made for jeans. Press hard with the iron as hot as the fabric and thread allows you. You may be able to smooth some of the puckers. If this doesn't take care of everything, as said, do micro stippling between the letters. Use the smallest thread and the smallest needle you can handle. I would use a 65 needle with 60 wt thread, maybe Bottom Line. Use the same color on the top and bottom. Please show us what happens.

  6. #81
    Dkm
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    The real problem is they didn't use enough stabilizer, and being a shop they should have known better. That is the first thing we are told. With that said.....you will never be happy with the results in trying to quilt it out. You have an option of taking it back and telling them to fix it...word to the wise...that's your project and they will not be as careful as you.
    Go back and talk with the shop and get a feel for what they will do to make it right. You can decide then if you want them to work on it again or just rip it out yourself.
    Sorry this happened to you and good luck. Let's us know what happens.

  7. #82
    Super Member Luv Quilts and Cats's Avatar
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    Quote Originally Posted by Rosyhf
    I would take it back to the shop that did it and ask them what can be done to fix it and let them rip it. Also they should give you a refund.
    I agree. They need to know they made a mistake and take care of it.

  8. #83
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    I am so sorry for you, you must be so frustrated.

    All I can recommend is take a deep breath before you go in the store and be as nice to them as you possibly can. They will be more than willing to help you, however if you went in irate, yelling and screaming you might just be escorted out the door!

    TreeFrog

  9. #84
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    I agree with those who said the piece wasn't stabilized correctly. Also the thread count was to high. Ask if the person used a topper , they help keep the stitches on top of the fabric. What size is the piece? I have the fabric you used, I could try to do it for you.

  10. #85
    Junior Member Wings's Avatar
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    I would take it back promptly and ask for a refund of not only the money you gave them but also the cost of materials and time you put into the work YOU did.

  11. #86

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    did they not use any stablelizer on the back to keep it from puckering? I'd take it back and let them redo or at least rip out what they had done, that's a job in itself. I know I do my own embroidery and I hate to rip out.

  12. #87
    Senior Member pinebeltquilter's Avatar
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    Oh, that's too bad. I think I would do what some of the other members suggested, and go back to the person that did it. Good luck!!

  13. #88
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    I have not read all the posts , but as someone who has been doing machine emb. fgr 17 yrs. I would make them take out the stitches...it can take a long time to do it. Ask to see it after the stitching is taken out to determine if there has been any damage to your quilt. Be sure to press before they stitch it again. You may want to choose applique letters instead. If not they can enlarge it slightly to cover up any needle marks. As someone else said it doesn't look like they use a stabilizer or possibly no underlay stitching. I hope you get satisfaction. fmd36 in NH

  14. #89
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    Yes i agree with the stippling as I do embroidery on different things and you do get some puckering but not that bad. feel sorry for you. I would stipple the top with monofiliment thread. it will take out most of the puckering, but try to get as close to the lettering as possible.

  15. #90
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    A dull needle will also cause puckering BUT all this is hindsight. Get them to pull it out and get your money back. Please let us know how you make out...that is what is important.Looks like many options have been suggested. The applique letters might be your best bet.

  16. #91
    Super Member vickig626's Avatar
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    Quote Originally Posted by Rosyhf
    I would take it back to the shop that did it and ask them what can be done to fix it and let them rip it. Also they should give you a refund.
    I agree.... I'm not an embroidery expert but it looks like they didn't stablize it properly. Take it back and tell them to fix it.

  17. #92
    joy
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    What a disgusting mess.... how awful for you...the shop needs to know how you feel about it, then it won't happen to someone else... good luck.

  18. #93
    Senior Member vwquilting's Avatar
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    . Take a deep breath. It's not as bad as you think. Take a piece of muslin and dampen it and press it over the lettering let it dry. If it still needs more wrinkles taken out of it press again. It will be fine. Pressing is as important in sewing as stitching. I did stuff like that for over 40 years.
    Believe me working on wedding gowns at a $1,000 and more pop makes one very creative.

  19. #94
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    Quote Originally Posted by DebraK
    How dissapointing ;-(
    You could take it back to them and offer them a deal, -you will tell them how to prevent this from happening again, if they will redo it for no more money. The shops mostly work on projects designed for them, and prepared for them. The embroidery is nice, they just didn't know to use a stabilizer under the fabric. After YOU (you know the work involved, they don't) take out the embroidery, use an iron on interfacing, wash away or tear away, stabilizer that YOU put in place, under the areas to be embroidered. The pieces of stabilizer can be ironed on, or just 'tacked in the corners" out of the way. Follow the directions on the stabilizer package for how to use it. Good luck. I hope this helps.

  20. #95
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    Quote Originally Posted by Rachelcb80
    I have this wall hanging I am making for my mom and it had some embroidery on it. I don't do embroidery so I found a shop near me that did monogramming and such. Took my top to them and the lady said no problem, they could do the embroidery on it. She suggested the font and the size. I liked both so said that was fine. I picked it up today and was very disappointed in the work done on it. It's not like me to complain so before anyone asks, no I didn't say anything to the people there at the shop.

    I took the top to my quilt shop to ask the ladies there what my options were. (I had brought the top to them but they only knew one person who did embroidery for people but she had recently had surgery so wasn't working) They said either rip all the lettering out and have someone else redo it, or try and quilt tightly in the banner area to even out the puckers. It makes sense that those are my only options, but does anyone possibly have any other ideas? This is a gift so I want it done right. I know an embroidery shop that I won't be doing business with again. :(
    Do you have anymore of the green fabric where the embroidery is? When do you need this? I would offer to do this for you at no charge, but I am going to be out of town until Nov. Find someone who can do a good job of embroidering & then cut out your piece & treat it like an applique over the top of the bad piece. (& it IS bad!) I would NOT accept that from them, they didn't use the right (or enough) stabilizer behind it, that's why it is all puckered like that! I would demand a refund at the very least! I threw away better pieces than that! What a shame! :x

  21. #96
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    Quote Originally Posted by bjnicholson
    That is horrible. But, you don't have too many options. If you pick it out, you will see where it was stitched. I guess I would try what the ladies at the lqs suggested. I feel really bad for you. It's such a cute design.
    I agree with you about picking it out, it probably would show in spots but 2 wrongs don't make a right & that's what it sounds like the lqs is telling her to do??? 'pucker in another spot to even out' the bad work??? That's a really bad philosophy! See my note on the last page. I think that's what I would do?? :?:

  22. #97
    Super Member jitkaau's Avatar
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    Quote Originally Posted by Rachelcb80
    I have this wall hanging I am making for my mom and it had some embroidery on it. I don't do embroidery so I found a shop near me that did monogramming and such. Took my top to them and the lady said no problem, they could do the embroidery on it. She suggested the font and the size. I liked both so said that was fine. I picked it up today and was very disappointed in the work done on it. It's not like me to complain so before anyone asks, no I didn't say anything to the people there at the shop.

    I took the top to my quilt shop to ask the ladies there what my options were. (I had brought the top to them but they only knew one person who did embroidery for people but she had recently had surgery so wasn't working) They said either rip all the lettering out and have someone else redo it, or try and quilt tightly in the banner area to even out the puckers. It makes sense that those are my only options, but does anyone possibly have any other ideas? This is a gift so I want it done right. I know an embroidery shop that I won't be doing business with again. :(
    I am surprised that it puckered. If there is enough stabiliser and stretch behind the work, it should be correct. I f you don't take it back they will not be encouraged to lift their game and others will go through this situation as well. I think you should be calm and negotiate a better deal from them, and point out why you are disappointed. If you can't do this, remove it from the back, very carefully and try to put applique lettering over it as the fabric will be marked and weakened from the original work.

  23. #98
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    i would take it back to the shop and tell them the puckers need taken out first be kind about it and if that doesnt work be ctearn and tell them it needs fixed

  24. #99
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    that word was suppose to be stearn , darn fingers are tired

  25. #100
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    i know the quilt police will probably come and arrest me for this but....how about a little strong starch and just a bit of stretching. we use the stretching thing alot as i am a bigger woman and live in a house of men that have tried to help and thrown a bunch of my clothes in the dryer and shrunk them so they usually get another go around in the washer and hung up to dry. i am sorry about the crappy job but i def would take it back and talk to the owner and let them know you are VERY displeased with the work and see if they can fix it owner may not be aware of prob if she is not the only person there.

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