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Thread: Terribly unhappy with embroidery work done for me (pics)

  1. #51
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    Here's an idea that I have used. Cut out the banner and replace it with another. But before you do that, get yourself a set of alphabet letters that will fit and fuse them on. Use a blanket stitch or pen stitch to finish. Then apply the banner. I did something similar to this and it worked out really well. You may want to hand stitch the new banner in place which is what I did using a blind stitch. If you think the wallhanging will not be washed, you don't need to sew it down.

  2. #52
    Super Member Shorebird's Avatar
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    Quote Originally Posted by Rachelcb80
    Quote Originally Posted by Candace
    Since you just had the top done, can you count the layers of stablilizer used underneath? There should be some!! I would have used at least 3 layers.

    If it were me, I'd do a tight stipple all around it. The puckers are bad, but not the worst I've seen and "You can quilt that out" springs to mind. I don't think it will be noticeable with the tight meandering.
    There is just one layer of stabilizer. The ladies at my quilt store said more should have been used, and said the tension was too tight. Also said something about digitizing the font, or something like that? I don't do embroidery so don't know the "talk". :)

    I'm really trying to decide between hoping it quilts out, or just cutting this piece out of the top and putting another banner on. If I go with doing a new banner, I don't know where to take it to get embroidered. I'm worried this will just happen again.

    But like a few others mentioned, I told my husband I was amazed these people could send this top back to a customer, surely knowing what a terrible job they did.
    I do both machine embroidery (not for hire) and quilting, and I can tell you the satin stitches were too dense, and they did not use either enough layers or a heavy enough stabilizer. While you COULD try and remove the stitches, that would weaken your fabric in that area. FAR BETTER to to stippling all over that banner area (like it was supposed to be there). You would be AMAZED at the problems and mistakes that vanish with the right amount of quilting!!!

  3. #53
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    Before you rip or do anything drastic, use either green or black sewing thread and hand quilt through all layers as close to the letters as you can. Quilting is not smooth as the desert, there is always a puff of cloth between the stitching. Perhaps this will take some of the wrinkles out. You could quilt it with your machine as close as you can but hand quilting would work better. If you don't like it, consider some of the other options.
    One project I bought called for hand quilting without a hoop to make the whole thing puffier and it worked. Some wash a hand quilted item for the wrinkles, supposed to look old, I guess.

  4. #54
    Junior Member doglover's Avatar
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    I am not sure how to fix this but I would take it back to the shop and let them know that the person they have doing this is not experienced enough to be doing embroidery for the shop and at least ask for your money back. I would also ask for suggestions on how to fix this beautiful piece. So sorry for your experience. I do embroidery for other people and I would never hand over something that looked like this.

  5. #55

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    Did they use stabilizer? If the fabric is very thin, sometimes it does pucker. And is not the fault of the embroiderer.
    I would quilt around the letters to smooth out the puckers.

  6. #56
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    My suggestion to replace the banner with another, I stated you needn't sew it down if it may not be washed. I meant you don't need to sew the LETTERS down!!! Sorry about that!!

  7. #57
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    Rachel, I would take it back to the shop and tell them I was going to rip it out and would need a refund (not sure I would trust them to rip it out). They did not use enough stabilizer and the stitching was too dense for that fabric. You might have someone else embroidery what you want and then cut it out and apllique it to the top. Hope this helps.

  8. #58
    Senior Member Rntraveler's Avatar
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    I think once it's done, you will have to live with it. Take it out and your fabric won't be the same..I wouldn't want to use it.

    It looks to me like it wasn't stabilized enough..maybe you can do some stippling around it but I don't think there is anything that can really help the embroidery itself.

  9. #59
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    What disappointment.

    Looks like they didn't use stablizer with that. I would definitely take it back asking for a refund, then would stipple around the lettering. If that doesn't do it, cut out the lettering and insert a new piece and have it done correctly.

    :-(

  10. #60
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    Quote Originally Posted by wvdek
    I don't understand.

    You PAID the shop to do the embroiderey and they screwed it up and you are not going to let them know?

    Now you are going to try and do some more stitching around it to flatten it?

    What if when you do that you are still not happy with it?

    Please, go back to the shop, show them the problem, tell them it is not acceptable, ask what can be done to make it right.

    By not doing anything and trying to correct it yourself, you are not helping the next person who goes in and gets some embroidery done. The shop needs to know so they can correct it and if they cannot correct it, they need to refund your money.
    You are NOT going to complain to the embrodery place? you know what "assuming" means don't you? You should complain to the shop. That does not mean that they have to fix the problem. A refund would be nice but at least you let them know that you were unhappy with their work. In fact talk to the owner of the shop not just the sales person.

  11. #61
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    I have a Melco embroidery machine, this job looks bad to me. If you decide to take the stitches out be very careful because it is very easy to make a hole. I do believe it could be done over in the same area. However it will weaken the fabric.

  12. #62
    Senior Member Norene B's Avatar
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    I wouldn't have paid for it in the first place when I saw the work they did. I'm so sorry for you as it is a pretty piece.

  13. #63

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    I have an Embroidery machine and It looks like as the others said they did not use the right stablizer, but I can also tell you that taking all that out will be quite a chore and I always leave a hole somewhere no matter how careful I am. I would take it back tell them you are unhappy and see what they suggest. Unfortunalty machine embroidery is not a forgiving thing. It really doesn't look as bad as you think and you may be able to quilt it and it look ok. So sorry they did not do a good job for you

  14. #64

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    I don't know much about embroidery, but I do know that it needs to be stabalized and it doesn't look like they did that. I would march myself right back there and ask them what they are going to do about it--and if they guarantee that they won't make it worse. At least I would demand part of my money back. just my thoughts, we shouldn't have to pay for poor quality work. good luck, so sorry this happened.

  15. #65
    Senior Member irma tapia's Avatar
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    Could you try streaching it in a hoop to quilt it?

  16. #66
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    Quote Originally Posted by wvdek
    I don't understand.

    You PAID the shop to do the embroiderey and they screwed it up and you are not going to let them know?

    Now you are going to try and do some more stitching around it to flatten it?

    What if when you do that you are still not happy with it?

    Please, go back to the shop, show them the problem, tell them it is not acceptable, ask what can be done to make it right.

    By not doing anything and trying to correct it yourself, you are not helping the next person who goes in and gets some embroidery done. The shop needs to know so they can correct it and if they cannot correct it, they need to refund your money.
    I agree with Wvdek, the shop needs to know that you are not satisfied. You get what you put up with, and by the looks of the beautiful project you are working on, the embroidery should be re-done!
    Also if you don't go back to the shop, they may not be aware that they made such an error? I would go in politely, and explain to them how unsatisfied you are and just how important the embroidery is to the project. It is worth your while to go in and to not show you displeasure, but to show your discouragement and sadness!

    TreeFrog

  17. #67
    Lyn
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    Taking it out will be a mess. You might put a hole in it and the fabric will be weaker, take it from one who knows, behind the top stitches are many smaller ones to fill in. I looked at it closely and it does look like a very small stipple will help and honestly you might not see the wrinkles after that. They either needed many layers of stabilizer or heavier stabilizer. It looks like they used no stabilizer although you said there was one in back. That is a terrible job for a company to do for money. I'd ask for my money back and then go stipple it.

  18. #68
    Lyn
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    Oh yeah, one more thing. Be careful ironing it. I would iron on the back. 1. not to flatten the lettering and 2. not to melt the thread. Don't go on a cotton setting. Most embroidery thread is polyester or rayon.

  19. #69
    Junior Member zoey's Avatar
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    I would take a strip only of the same material and have them re-do the embroidering for free making sure this time they stabilize the fabric. Then take a piece of batting and cover the strip with the embroidery and applique the new strip over it. It will looked raised but will cover what looks like is impossible to fix otherwise. I don't think a raised embroidered strip will look unplanned it stands out anyway. Next time you want to embroider something on a quilt just take the fabric piece you want embroidered. And then use it as planned. The person at the shop might have had a hard time positioning the whole quilt top although it shouldn't be a problem for anyone with experience embroidering.

  20. #70
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    have you tried to steam iron it if you can get it flat tnen put iron on backing to hold i have had some success with this

  21. #71
    Senior Member JackieG's Avatar
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    It looks they they didn't use stabilizer and they should have known better. If you rip it out, you'll leave holes in the fabric and that might make it worse. Maybe a high heat with steam on the puckered areas to see if it shrinks a tad. You deserve a refund.

  22. #72
    Super Member klgreene's Avatar
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    I know exactly how sick you are, something similar happened to me with the lady who quilted my DGD's quilt. I checked with this board and got lots of ideas. I ended up adding alot more quilting of my own. And I think the idea of small stippleing might work. Good luck with what you decide. I am not very confrontational either, so I never let the lady who did the quilting know.

  23. #73
    Super Member ccb2200's Avatar
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    It is a shame that someone would do such a bad job of embroidery. Obviously they didn't know what they were doing. I would have said something and refused to pay for it.

    You can take the stitching out but you may accidentally cut the fabric. Also as much stitching as there is may leave the fabric looking funny.

    Hope someone can help you out.

  24. #74
    Senior Member Bonnie P's Avatar
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    I have two embroidery machines and can tell you from experience there is no way you can rip out all those thickly embroidered letters with out ruining the fabric.
    I can only suggest leaving it as it is.
    Bonnie

  25. #75
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    i use a embroidery machine everyday,,,for one thing they should have used 2 or 3 pieces of backing,,and solvey on the top,,and it looks like the person did not pull the fabric tight enough,,i would take it back and ask that they do it over,,,but some embroidery is hard to get out without getting a hole in it

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