I have an Embroidery machine and It looks like as the others said they did not use the right stablizer, but I can also tell you that taking all that out will be quite a chore and I always leave a hole somewhere no matter how careful I am. I would take it back tell them you are unhappy and see what they suggest. Unfortunalty machine embroidery is not a forgiving thing. It really doesn't look as bad as you think and you may be able to quilt it and it look ok. So sorry they did not do a good job for you