I agre with going to the BBB and the AG! Also i would once again ask for your money back not these "scripts". If they still refuse politely tell them you will have a chat with your local News station that does a " On your side" type of story. The news channels love those kinda stories. Im sure the store doesnt want to be on tv under attack. If there isnt a sign stating no refunds then it doesnt matter what reciept says after the fact! I wish you the best but im sure they have lost your business and any word of mouth you will be giving.