Debbie in Austin.....I have done all that you mentioned. However, I might have had my quilt tension too tight...that's a possibility. I will probably get the Towa and the Sewers Aid...I haven't heard about this product. I did join the HQ group on Yahoo, early on getting my machine. I posted my question..only got a couple of replies, but they have always been most helpful with things I've questioned or had issues with.