Originally Posted by misoop
Debbie in Austin.....I have done all that you mentioned. However, I might have had my quilt tension too tight...that's a possibility. I will probably get the Towa and the Sewers Aid...I haven't heard about this product. I did join the HQ group on Yahoo, early on getting my machine. I posted my question..only got a couple of replies, but they have always been most helpful with things I've questioned or had issues with.
Do try the Sewer's Aide. I use it so much that I keep an extra full bottle always. It's simply a life saver. I use it regardless of thread type and fabric - it's usually one of the first things I try becuase it works so well.
On the HQ list, if you didn't get a response, sometimes things are simply overlooked, or people get busy like on many lists, but it's an extremely helpful list. You can alwasy repost stating you're still looking for help - I would. Also, follow up with any additional comments, such as 'That didn't work for me'? Otherwise, folks may think whatever was suggested did work and all is well. Anyway, it's just a thought. The list is ever so helpful for me, and especially when I first got my machine...now I'm one of the oldies :) In addition, you can always call HQ as well - goodness knows they are the most helpful bunch :)
Sometimes to fix a machine/locate a problem, requires much patience and a bunch of trial and error testing. There are sometimes just no quick magic fixes, and you have to keep working on it. I know I spent many months in intensive investigation EVERY time I had a tension issue, in order to learn the details about tensions. I now know more than some of the HQ folks and my rep, which is surpising, but I did study it hard. I do demand this expensive machine allow me to quilt the way it should, using 2 colors/weights of thread regardless of fabric, etc. with perfect stitches everytime, etc. It took a lot to learn the 'secrets' for my machine, but I did, through trail and error. (For example, I've never seen anywhere any discussion on how to adjust the bobbin case for backlashing, and I disovered it by accident, and folks were amazed it existed, me too! I was told it was a 'trade secret'...but not anymore - I tell everyone who needs it!) So don't give up, keep trying, and keep asking. You'll find the answer!
Hope you get the issue resolved,
Debbie in Austin (who is apparently WAY too wordy!)