oh goodness...that's a tough one. Read the posts - and the owner is touchy to talk to? How does she stay in business??? Uh hello - me customer, you owner...with me, there is no YOU. Pure & simple. I'd address it to the owner regardless of how touchy she is - and let her know how embarrassing it was to be singled out like that.....and if the reaction was unfavorable, kindly thank her and let her know that I wouldn't be coming back. Yeah - sounds good in my mind....hope I could put it into action! Good luck....and you have every right to be upset!