I have changed the needl /rethreaded with diferent thread(30 wt. read and reread the book and checked every thing. Finall y called hsn and singer.. singer says to take it to Indy. HSN says they will send new onw after they get this one back.... I'm over the fuss to old for this. all I want to do is Quilt. Not mess with a machine all day I'm Sending it back with full refund......I have had singers since I started to sew as a kid. never had a problem until now.... Guess I'll be shopping for a different make . Any sugestions.