Originally Posted by leamelon
In my senior years I have learned not to argue with store clerks when they say no,I go straight to the top or write and/or write a letter to corp
Good plan, but doesn't always work. Before the new 10% card policy came out, I was trying to get the cards for members of my guild. I tried the store 3 times - talked to 3 different managers/assistant managers, none knew anything about how to get the cards. Called corporate several times, was sent to another person's voice mail each time, never got a call back. Sent email, supposedly to customer service, never got a response. I do buy certain things at JoAnn's, and the service for a purchase is usually acceptable, but the communication between the store and corporate is nonexistent (the manager couldn't even tell me how to contact corporate) and what you get really depends on the individual store's management. For fabric, I can do better with quality and price online or on sale at a LQS.