Originally Posted by charismah

I am so sorry that happened...very frustrating! I actually bought that machine myself and had similar issues.....i quilted one quilt then it went out of time..so I sent the whole thing back and got my money back. SO I bought an Innova...sorry I can't help you but pretty soon you will either have a whole new machine that you assembled yourself...part by part??.....or you will be a whiz at tension issues! Gotta look at the bright side of things!