I bought a hand embroidery pattern while at the Houston Quilt Show. I saw it on a pillow and told her I wanted that pattern. She said she had forgotten to bring that one and would mail it to me. I paid and expected to get the pattern I ask for. It was another simular one. I e-mailed to the address on the pattern and got one back saying she was not at the show and does not have a pattern like I described. However, she does have the one that was sent even tho she did not send it. So I looked back at the envelope that it came in and it was a different person. I have sent her two messages asking for the one I had paid for and have not received a reply. Will I buy from her again!! In that instance I would expect her to send the one I ordered. I offered to return the wrong one. Yes, it has always been no returns as long as I remember but she made the mistake. I would probably be happy if she just acknowledged it was wrong.