Being 75 miles away from JoAnn's, I did my Christmas fabric shopping online. Got shorted one yard. I emailed them and had to send the one yard I got back. I had ordered 2 yards and only got 1. Anyway, I wanted the 1 yard and was told I had to send it back. Then, heard nothing............I finally emailed and said to just refund my CC. I got a message back telling me they already did. If I hadn't asked about it, I wouldn't have known. I wasn't real happy, but at least I did get a refund.