As of yet, the answer is NO. However, a friend of mine was telling me that her local dealer sold used machines with guarantees of 1 year.
After pricing the Janome 6600P and finding out that at one of my dealers they wanted $1495.00 and he sold the same exact machine for $6??.??. I definitely am going to buy my machine there. That is a huge difference.
Her machine is almost a year old and she wanted to learn some of the features on it that she hadn't used or wasn't comfortable with doing. When she called, they set up an appointment and she had a one-on-one instruction session.
My dealer, which is different from the one above, wouldn't even check on a part that broke on my machine. I would never recommend or buy anything from her again. I would much rather take the 2 1/2 hour trip to someone who has good customer service and great prices.