I am looking for help with the loading of programs to do embroidery. I unfortunately erased everything in my folders, I can't figure out if they are just lost or if they died and gone to heaven. I bought this machine from a friend who's sister had passed away. It came to me with a giga hoop but no A or B hoop so I have purchased those. I am also trying to find out how to get a copy of the CD that came with the machine. I do have all the instruction books. I am still lost and I want to take a new BOM called Embroider A BOM. If anyone knows how to solve my problem please help. Thank you, Julianne