Oh girl, been there, done that! I pitched what my husband calls a "hissy fit" in the middle of the Electronics department not too terribly long ago because I couldn't get someone to help me with a simple request for more information on a product they had. Finally after showing my butt and telling them I would sleep there until I got an answer that was semi-correct, they got the manager who didn't know anything! Unfortunately, I called 1-800-walmart and the lady on the phone told me all complaints go back to the store level and good luck getting them taken care of! This was from a WM employee! They have really went down hill!