If you want customer service, don't shop at Walmart. Sorry, just my opinion. That's why there's LQS's I'm sorry you had this experience, though. I called Walmarts in my area once looking for a specific item, and at 2 of the 3 area stores, they couldn't even put someone on the phone who spoke English well enough to help me. At the third store, they told me that I would have to come look myself if I wanted to find a particular item. I learned my lesson. No more Walmart for me.