Originally Posted by 3dogslover

I had a similar experience with difficulty with Jo Ann's cutting policy. I asked for a yard of clear vinyl to line up my applique and it was the end of the roll with only 2 inches left that had even been taped to the roll. They wanted me to pay for the last 2 inches automatically. I told them I did not think I should have to pay for the 2 inches with tape, but they should just include it in my order since it was the last of the roll and there was nothing they could do with it anyway, besides I spend a lot of money in that store. They gave me some story about having to account for all of their material and could not give it to me, so they proceeded to cut my yard and not a bit more and left the last 2 inches on the roll. They then took it off the roll and wadded it up and threw it in the trash right in front of me. I was furious they would rather throw it away and make a good customer really angry. Kat