I have had 3 Rowentas. I have sent them to a repair shop in Long Island. My last one was repaired free as it was still under warranty. It was an electrical problem through the cord. The one before I opted to choose a reconditioned one at a lesser cost; covered by a warranty, but, of course, no problem until past the date. The first one I replaced with a new one at a lower price than at the store, but still not cheap. Like the rest of the complainers, I'm through with Rowenta. I didn't realize they, too, had been bought out by a China company, but then I SHOULD HAVE KNOWN.