Recently, I purchased the 14" lap hoop from Keepsake Quilting and find that the hoop attaches to the base by a wood ball & socket. When trying to move the hoop in different directions for hand quilting, it makes a loud, annoying squeaking sound. Even when I try & buffer it with felt or fabric the sound still resonates down the spindle to the base. I've been in contact with Keepsake and they can't suggest a solution and was wondering if anyone else has had a similar experience & if so, how you resolved it.