To me this is just another longarmer who wants the money and thinks Oh no big deal, the stitching is just a little off, or there are only a few pleats, who cares. I would let her know you want it redone or your money back as it is not acceptable. The last longarmer I used had tension problems. So bad I had big loops on the back of the quilt. Her excuse was she changed bobbins and didn't think to check the back stitching. She never looked at the quilt after taking it off the machine. I paid a lot of money for the quilting and said I can take this quilt as it is to my guild meeting or you can redo it right. She took out every stitch and redone it because she had a pile of my guild members quilts to do and she knew all it would take was for me to take that quilt in to guild as it was and her business would be over. Don't be timid to say what you expect. People like her rely on women not to speak up and accept below par service. Their excuse is their problem not yours.